Testimonials

"I am writing to express my appreciation for your employee Paul. Ben, from the Pflugerville office sent him my custom cue to be re-wrapped. He was extremely helpful in selecting the proper wrap. He was willing to show me various options etc. The work was done perfectly and the cue was packaged and sent to UPS all in one day. I have had experiences with other vendors from Wisconsin, but the speed and care taken in addressing this task was exceptional. In addition to his skill set, he had excellent suggestions to maintaining the wrap.

It is apparent to me, Paul takes exceptional care with his work and his customers. An employee of this caliber is an exception, which speaks highly of Paul and your organizations ability to create a Team. I wish you an economically successful Holiday season. "

"I just want to finally say THANK YOU!!! The under table drawer was finally installed, the 'shims' under the legs trimmed and after numerous visits to your showroom to purchase Shorty-Cues, Accessories and the Dartboard with several sets of darts, we LOVE our purchases. We did not have a 'Formal Livingroom' at our old home and instead of purchasing furniture that we'd sit on twice a year, the 'toys' we bought at The Billiard Factory are used every day and we do not regret our decision. We'll see you soon when it's time to 'get something else'. Hat's off to you and the entire staff at the store and the delivery/set up guys."

"I would just like to give a big happy shout out to Gary and his wonderful team at the Billiard Factory in Jacksonville, FL! I had just moved to the area and was in search of bar stools for my tall kitchen counter and an acquaintance recommended that I go to the Billiard Factory. I met Gary and knew that I had come to the right place. His customer service and expertise were exemplary and he is just an all around nice guy! The bar stools were delivered in a fairly short amount of time and they look spectacular! I have been spreading the word around to my community of neighbors and friends."

"I am providing additional feedback, about our pool table installation experience. The team that provided our disassembly and reassembly was outstanding. Thomas and Brandon were exceptionally professional, very courteous, and accommodating. Our experience was flawless, because of the skills and care that Thomas and Brandon exhibited. I would recommend The Billiard Factory, without reservation, or hesitation, based upon our experience. Please pass along my gratitude and appreciation to Thomas and Brandon."

"We had a table moved by two of your employees, Patrick and Cody, yesterday, and wanted to let you know about their wonderful performance. They were both extremely polite and professional throughout the entire job. They knowledgably and happily answered all of our questions, from considerations when moving a table, what to look out for on other tables, proper care and upkeep, and anything else we brought up. They also did a wonderful job making sure the house the table was moved from was in good condition after they got the table out, and were extremely helpful in getting the table placed in our room once we arrived. Overall a 5 star experience, and we will definitely be in contact with your store for any and all of our future billiards needs."

"Great customer service! I just wanted to take a minute to thank you for taking time out of your day to come to our office today and get things straightened out with our shuffleboard table. Great customer service drives our business as I’m sure it does yours and your time was greatly appreciated."

"Just wanted to let you know how wonderful the bar and stools are in Bill's game room. The room is fabulous and fun with the pinball and bar. Those stools are very comfortable and the cloth and leather combination is great. I appreciate all your help. Also, please pass it on that both deliveries have been perfect. The gentlemen who made the deliveries worked hard, were pleasant and courteous. Please thank them for me."

"Service, service, service! That's what you guys do best."

"As an interior designer based out of Austin, I know that I can always rely on the Billiard Factory to meet all of my game table needs. Anytime I have a crazy deadline that needs to be met or a specific table that I need for a particular job, I can always count on the Billiard Factory to make it happen. They offer quality products at affordable prices and their staff is always eager to help in every way possible. I have been doing business personally with the Billiard Factory for the past four years and look forward to working on future projects together!"

"I am sure you are wondering what our thoughts are about your work so far. Being in business, you can hear a thousand negative comments before a good one!"

"I just wanted to write you a note informing you of my recent shopping experience at your location on Airport Frwy. in Euless,TX. We needed a tall table for our game room, but around the pool table we have limited space. A Chicago Pub Shelf was the perfect solution. Don Brown, from your staff, had samples sent to the store from the warehouse so my wife could choose the best color. We brought a bar stool into your store to match up and we were able to select the right one. Some extra effort and consideration was needed from Don and he came through nicely. The customer service was excellent and the shelf looks as good as we hoped it would. The impressive part is that we felt like we were treated as if we were spending enough to outfit the whole room. The way it should be, but most times isn’t. Very nice job!!"

"Just wanted to send a quick thank you. The guys came and delivered the couple furniture pieces to my apartment this Saturday morning. Even though it was the Saturday of the Thanksgiving break, they were great. They were very careful, very courteous, and extremely professional. First class all the way."

"It’s been a no brainer to work with Billiard Factory. They just installed a custom Brunswick table in our new home, and I have to tell you, it’s been a fantastic experience start to finish. Ryan Stick and his crew helped us every step of the way, from the selection process to the installation! Thanks again guys for all you do! Your team is top notch!"

"I’d like to blame the Billiard Factory for making me spend every commercial break shooting hoops or on the pinball machine. I come back from break all sweaty. Seriously, it’s great to have some cool toys in our new studios for me and my staff. They are really developing their low post games."

"I want to thank you [San Antonio Store] for the great service you gave us with the purchase of our new pool table, overhead light and the cowboy poster. We had to leave San Antonio for New Jersey before the poster could be delivered, but Richard found a way to get it to us so we could hang it just hours before we left. Thanks again for the friendly service, on-time delivery and for going out of your way with the poster delivery."

"Dale, Brenda and I would like to thank you for all the help (and time) you gave us in selecting our new pool table. We especially appreciated the opportunity to visit your distribution center to see our table before it was delivered and installed. Please thank Elaine (Presidential Billiards) for taking the time to pick out the rails, legs and frame, they were perfect. Your installation crew was very pleasant and professional and did a beautiful job on the installation. The table looks beautiful in our home and we look forward to many hours of entertainment."