Testimonials

The Billiard Factory takes great pride in providing our customers with the highest quality products and services. It is these products and services that best represent our commitment to quality and customer satisfaction.

Here's what some of our customers have to say...

"Great customer service! I just wanted to take a minute to thank you for taking time out of your day to come to our office today and get things straightened out with our shuffleboard table. Great customer service drives our business as I’m sure it does yours and your time was greatly appreciated. "
Ed Lynch
Clear Channel Outdoor
"Just wanted to let you know how wonderful the bar and stools are in Bill's game room. The room is fabulous and fun with the pinball and bar. Those stools are very comfortable and the cloth and leather combination is great. I appreciate all your help. Also, please pass it on that both deliveries have been perfect. The gentlemen who made the deliveries worked hard, were pleasant and courteous. Please thank them for me."
Susie May
"Service, service, service! That's what you guys do best."
Mike Lockwood
"As an interior designer based out of Austin, I know that I can always rely on the Billiard Factory to meet all of my game table needs. Anytime I have a crazy deadline that needs to be met or a specific table that I need for a particular job, I can always count on the Billiard Factory to make it happen. They offer quality products at affordable prices and their staff is always eager to help in every way possible. I have been doing business personally with the Billiard Factory for the past four years and look forward to working on future projects together!"
Emily Ray
Project Designer - Five Star Interiors
"I am sure you are wondering what our thoughts are about your work so far. Being in business, you can hear a thousand negative comments before a good one!"
James LaFountain, Jr.
"I just wanted to write you a note informing you of my recent shopping experience at your location on Airport Frwy. in Euless,TX. We needed a tall table for our game room, but around the pool table we have limited space. A Chicago Pub Shelf was the perfect solution. Don Brown, from your staff, had samples sent to the store from the warehouse so my wife could choose the best color. We brought a bar stool into your store to match up and we were able to select the right one. Some extra effort and consideration was needed from Don and he came through nicely. The customer service was excellent and the shelf looks as good as we hoped it would. The impressive part is that we felt like we were treated as if we were spending enough to outfit the whole room. The way it should be, but most times isn’t. Very nice job!!"
Stu Ciha
" Just wanted to send a quick thank you. The guys came and delivered the couple furniture pieces to my apartment this Saturday morning. Even though it was the Saturday of the Thanksgiving break, they were great. They were very careful, very courteous, and extremely professional. First class all the way. "
Jeff Rovinsky
"It’s been a no brainer to work with Billiard Factory. They just installed a custom Brunswick table in our new home, and I have to tell you, it’s been a fantastic experience start to finish. Ryan Stick and his crew helped us every step of the way, from the selection process to the installation! Thanks again guys for all you do! Your team is top notch!"
Dave Ramsey
Radio Host / Best Selling Author
"I’d like to blame the Billiard Factory for making me spend every commercial break shooting hoops or on the pinball machine. I come back from break all sweaty. Seriously, it’s great to have some cool toys in our new studios for me and my staff. They are really developing their low post games."
Dan Patrick
TV / Radio Host
"I want to thank you [San Antonio Store] for the great service you gave us with the purchase of our new pool table, overhead light and the cowboy poster. We had to leave San Antonio for New Jersey before the poster could be delivered, but Richard found a way to get it to us so we could hang it just hours before we left. Thanks again for the friendly service, on-time delivery and for going out of your way with the poster delivery. "
Kathy Frasco
"Dale, Brenda and I would like to thank you for all the help (and time) you gave us in selecting our new pool table. We especially appreciated the opportunity to visit your distribution center to see our table before it was delivered and installed.Please thank Elaine (Presidential Billiards) for taking the time to pick out the rails, legs and frame, they were perfect. Your installation crew was very pleasant and professional and did a beautiful job on the installation. The table looks beautiful in our home and we look forward to many hours of entertainment."
Ralph and Brenda Mitchell